Discover the role of account managers and learn what their daily tasks look like, what the job requirements typically are, and how to hire the best in the field.
What is an Account Manager?
Account managers are professionals that are responsible for building and maintaining relationships with clients or customers on behalf of a company. They are typically assigned to specific accounts or clients and act as the main point of contact between the company and the client. The primary goal of an account manager is to ensure client satisfaction and retention, as well as identifing opportunities for upselling or cross-selling products or services.
Account managers work closely with various departments within the company, such as sales, marketing, and customer service, to meet the needs of their clients and help achieve business goals. Due to the nature of their job, account managers can be found across a diverse array of industries.
If you are looking for a job as an account manager you can check out the open positions below.
How Much Does an Account Manager Make?
The salary of an account manager can vary significantly depending on several factors. According to data from Glassdoor, as of 2021, the average annual salary for an account manager in the United States ranges from $45,000 to $90,000, with the median salary falling around $78,308. However, salaries can go higher for those with more experience, advanced skills, or who work for larger companies or in lucrative industries.
Commission-based incentives or bonuses may also be offered in addition to the base salary for achieving sales or revenue targets. Overall the account managers that make the most are employed in the IT, retail, and construction industries.
- ADP - $112,290
- Shoe Carnival - $108,889
- Snowflake Computing - $141,149
What are the Job Responsibilities of an Account Manager?
Account managers are responsible for managing relationships with clients or customers on behalf of your company. This includes the following.
- Building and maintaining strong client relationships, understanding their needs and business objectives, and providing exceptional customer service.
- Serving as the primary point of contact for clients, addressing their inquiries, resolving issues, and managing their accounts.
- Working closely with cross-functional teams such as sales, marketing, and customer service to ensure that client needs are met, and to identify opportunities for upselling or cross-selling products or services.
- Monitoring and analyzing account performance, providing regular reports to clients, and conducting account reviews to identify areas for improvement.
In the end, practicing proactive client engagement, relationship-building, and account growth are key aspects of the account manager role, with the ultimate goal of maintaining client satisfaction and driving business growth.
Meeting an Account Manager
It’s one thing to know the requirements of a role — it’s another to see yourself in it. At The Org, we believe that putting faces to the job title can provide more context and a better sense of how the role fits into the big picture.
Explore live positions for account managers and meet the people behind the title here.
Tips for Recruiting an Excellent Account Manager
By keeping these tips in mind during the recruitment process, you can find an experienced account manager to help drive the success of your company.
- A background in sales is important. By seeking out candidates with a background in sales, you can effectively source candidates with the ability to communicate efficiently with clients. Why? Because a sales background will allow them to promote interpersonal client relationships that last.
- Consider internal recruiting. Is there an experienced, talented sales development representative in your company? If so, they are a perfect choice for making the transition to account manager. Not only do they know your company, but they also know your customer’s pain points and the space into which you’re selling.
- Evaluate the contract value of current accounts. In doing so, you can determine what revenue percentage can be linked to the account manager role.
- Assess the structure of your company. Before creating a job description, make sure you know which tasks will be handled by the candidate that’s hired. For instance, will they have to sell or are they merely going to be identifying opportunities before passing them on to a salesperson?
At The Org, we believe traditional recruiting needs a refresh. Candidates want to know who they’ll work with, not just what they’ll do. Workplace culture, interpersonal relationships, and company values are more important now than ever.
And what better way to showcase your company’s unique culture than through your Org Chart?
Highlight different teams in your organization, the people that make these teams great, and show candidates how they fit into the big picture.
Your Org Chart is a novel and effective way to show candidates where they fit in and to show off your greatest asset: your people.
Explore Org Charts here, and sign up today to create your own customized Org Chart for your company.
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